Acceptable Use Policy

At Peractio Labs, we are committed to maintaining a secure, professional, and respectful environment for our clients, partners, visitors, and team members.

This Acceptable Use Policy ("Policy") outlines the standards of behavior expected when accessing our website, communicating with our team, or using any products, services, resources, or platforms provided by Peractio Labs.

By accessing our website or engaging with our services, you agree to comply with this Policy.

1. Purpose

The purpose of this Policy is to:

Protect our users and clients

• Maintain the security of our systems
• Prevent misuse of our services
• Promote responsible and lawful use
• Support a safe and professional working environment
• This Policy applies to all visitors, clients, contractors, partners, and anyone interacting with Peractio Labs.

2. Lawful Use

You agree to use our website and services only for lawful purposes.

You must comply with all applicable laws, regulations, and contractual obligations relevant to your use of our services.

You are responsible for ensuring that your activities do not violate the rights of others.

3. Prohibited Activities

You may not use our website, services, or resources to:

Violate applicable laws or regulations

• Engage in fraudulent or deceptive activities
• Impersonate another individual or organization

Distribute malware, ransomware, viruses, or malicious code

Attempt unauthorized access to systems or accounts

Circumvent security controls

• Conduct phishing or social engineering attacks

Interfere with the operation of our website or services

Harvest personal information without authorization

Use automated tools to overload or disrupt our systems

Reverse engineer, copy, or exploit our proprietary materials except where permitted by law

4. Respectful Communication

We value professional and respectful communication.

Users must not:

• Harass or threaten our employees, contractors, or partners

Use abusive, discriminatory, or offensive language

• Submit knowingly false or misleading information

Engage in spam or unsolicited marketing through our contact channels

We reserve the right to discontinue communication where interactions become abusive or inappropriate.

5. Intellectual Property

Unless expressly permitted in writing, you may not:

Copy website content

• Reproduce documentation
• Modify proprietary materials
• Remove copyright notices
• Redistribute Peractio Labs content for commercial purposes

All intellectual property remains the property of Peractio Labs or its respective owners unless otherwise agreed.

6. Responsible Use of AI Services

Where our services involve artificial intelligence or AI-assisted development, users agree not to:

Misrepresent AI-generated outputs as verified facts without appropriate review

Use our services to develop unlawful or harmful AI systems

Request assistance that violates applicable laws

Use our services to infringe the rights of others

Attempt to use our AI-enabled solutions for malicious purposes

• The use of AI should always remain consistent with applicable laws and ethical standards.

For additional information, please refer to our Responsible AI Policy.

7. Client Responsibilities

Clients engaging Peractio Labs agree to:

Provide accurate project information

• Supply materials they have the legal right to use

Respect project timelines and communication processes

Protect confidential credentials provided during projects

Review deliverables within agreed timeframes

• Collaborate in good faith throughout the engagement
• Successful product development depends on cooperation between both parties.

8. Security Responsibilities

Users must not attempt to compromise the security of Peractio Labs or its clients.

Prohibited activities include:

• Unauthorized penetration testing
• Credential sharing
• Password attacks
• Denial-of-service attacks
• Network scanning without permission
• Introducing malicious software
• Exploiting known vulnerabilities
• If you discover a potential security issue, we encourage responsible disclosure through the process described in our Security Policy.

9. Third-Party Services

Our services may integrate with third-party platforms and technologies.

Users must also comply with the applicable terms and policies of those third-party providers.

Peractio Labs is not responsible for misuse of third-party services outside our control.

10. Monitoring & Enforcement

To maintain the integrity and security of our services, Peractio Labs may monitor activity related to our website and publicly accessible systems where permitted by applicable law.

If we reasonably believe this Policy has been violated, we may take appropriate action, including:

Restricting access to our website

• Suspending or terminating services
• Removing inappropriate content
• Reporting unlawful activity to relevant authorities

Pursuing legal remedies where appropriate

• Our response will be proportionate to the nature and severity of the violation.

11. Reporting Concerns

If you believe someone is using our website or services in violation of this Policy, please let us know.

When reporting a concern, include as much relevant information as possible to help us investigate.

Reports may be submitted to:

abuse@peractiolabs.com

We review reports in good faith and, where appropriate, investigate them promptly.

12. Changes to This Policy

Technology and online risks continue to evolve.

We may update this Acceptable Use Policy from time to time to reflect changes in:

Our services

• Applicable laws
• Security practices
• Industry standards
• Business operations
• The "Last Updated" date at the top of this page will indicate the most recent revision.

Continued use of our website or services after changes become effective constitutes acceptance of the updated Policy.